RETURN AND EXCHANGES

HOW IT WORKS

SELECT ITEM(S) TO RETURN (OR EXCHANGE)

GET YOUR REFUND ESTIMATE

SEND IT OFF WHEN YOU CAN

FAQ

Want a different color? 

  1. Select the item(s) you're sending back.
  2. If eligible, you'll be prompted to select a new size or color - do just that.
  3. We'll ship the new item(s) out to you right away.
  4. Print your pre-paid return label and mail back the original item.

Want a different style?

  1. Select the item(s) you're sending back and request a refund.
  2. Use your Instant Refund code (like a gift card) to buy any new item.
  3. Print your pre-paid return label and mail back the original item.
  4. Once received, we'll refund any remaining balance to your original method of payment.

Want a refund?

  1. Select the item(s) you're sending back and request a refund.
  2. You'll get an Instant Refund code, but you don't have to use it.
  3. Print your pre-paid return label and mail back the original item(s).
  4. Once received and processed, we'll refund the full balance back to your original method of payment.

Try-Before-You-Buy

The charge for your kept items will be made when you drop off your package at the post office (less the $15 deposit).  If you are returning all items, the deposit is non-refundable.

If you'd like to exchange a try-before-you-buy item for another size, you will be charged for the new size, in addition to the charge of any kept items (less the $15 deposit).

If Instant Credit is used on a try-before-you-buy order there will be an immediate payment charge equal to the remaining order value. 

Our policy.

You will need to request your return (or exchange) within 30 days of purchasing. We accept unworn, full priced items in its original packaging (tags attached). 

Try-Before-You-Buy return requests must be made within 5 days.

FULL PRICED ITEMS: We'll gladly accept items that have not been worn, altered or washed and which have all tags attached. 

SALE ITEMS: Sale items are FINAL SALE. We will not accept returns or process exchanges or refunds on any sale purchase. This includes items listed on the sale page and any items marked FINAL SALE.

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